This Privacy Policy explains how Elder Academy, LLC ("ElderAcademy," "we," "us," or "our") collects, uses, shares, and protects information when you visit ElderAcademy.com, create an account, purchase a membership or course, receive our communications, or otherwise use our services.
Information We Collect
Information you provide
We may collect information you provide directly, including:
- Your name, email address, and other contact information.
- Account details and information you submit through member features.
- Purchase, membership, and transaction information. Payment card details are generally collected and processed by our payment providers rather than stored by us.
- Messages, support requests, survey responses, and other communications you send to us.
- Information you choose to share in community areas, course discussions, or other interactive features.
Information collected automatically
When you use our website or services, we may automatically collect information such as your IP address, browser and device type, operating system, referring pages, pages viewed, approximate location, dates and times of access, and interactions with our website and emails.
How We Use Information
We may use information to:
- Provide and manage website, course, membership, and account features.
- Process purchases, manage subscriptions, and deliver access to paid content.
- Respond to questions, provide support, and send service-related notices.
- Send newsletters, course announcements, and marketing communications you have requested or may reasonably expect. You can unsubscribe from promotional email at any time.
- Understand how our services are used, improve our courses and website, and develop new offerings.
- Detect fraud, protect our users and services, enforce our terms, and comply with legal obligations.
Cookies and Analytics
We may use cookies, pixels, local storage, and similar technologies to keep you signed in, remember preferences, understand website usage, measure communications, and improve performance. Third-party analytics, advertising, payment, video, and membership providers may also use these technologies under their own privacy policies.
You can control cookies through your browser settings. Blocking some cookies may affect site or account functionality.
How We Share Information
We do not sell your personal information. We may share information:
- With service providers that help us operate the website, host courses, process payments, send email, analyze usage, provide support, or prevent fraud.
- When required by law, legal process, or a valid government request, or when reasonably necessary to protect rights, safety, and security.
- As part of a merger, financing, acquisition, sale of assets, reorganization, or similar business transaction.
- With your direction or consent.
Third-Party Services
Our website and courses may link to or rely on services operated by other companies, including payment processors, membership platforms, video hosts, email providers, analytics tools, and social networks. Their handling of your information is governed by their own terms and privacy policies.
Data Retention and Security
We retain information for as long as reasonably necessary to provide services, maintain business and tax records, resolve disputes, enforce agreements, and meet legal obligations. We use reasonable administrative, technical, and organizational safeguards, but no online service or storage system can guarantee absolute security.
Your Choices and Privacy Rights
You may unsubscribe from marketing emails using the link included in those messages. Depending on where you live, you may also have rights to request access to, correction of, or deletion of personal information, or to object to or restrict certain processing.
To make a privacy request, submit the form on our Contact page. We may need to verify your identity before completing a request.
Children's Privacy
ElderAcademy is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and address the situation.
Changes to This Policy
We may update this Privacy Policy as our services or legal obligations change. We will post the revised policy on this page and update the date above. Your continued use of the services after an update is subject to the revised policy.
Contact Us
Questions or requests concerning this Privacy Policy can be sent through our Contact page.
This policy is provided as a practical starting point and should be reviewed by a qualified legal professional before the website begins collecting customer information or processing purchases.